Privacy Policy

Effective date: January 28, 2025.

Credit Mentor AI ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use the Credit Mentor AI mobile application (the "App") and related services.

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the App.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Information

We may collect personally identifiable information, such as:

• Name
  
• Email address
  
• Phone number
  

Financial Information

To help you improve your credit, we may collect (with your explicit consent):

• Credit history and reports (from credit bureaus)
  
• Credit card and loan details
  
• Payment due dates, limits, utilization rates, and APR
  
• Payment history
  

Sensitive Personal Information

We may collect sensitive personal data (e.g., credit report data) strictly for the purpose of providing personalized credit and financial recommendations. We do not use this data for advertising or to infer personal characteristics.

Automatically Collected Information

When you use our App, we may automatically collect:

• Device type, OS version, and unique identifiers
  
• Usage data (e.g., app interactions, features used)
  
• IP address
  
• Cookies and tracking technologies
  

Information from Third Parties

With your consent, we may receive information from:

- Identity verification services

- Credit bureaus (Experian)

- Financial data aggregators. We use Plaid Inc. (“Plaid”) to securely connect to your financial institution(s) and retrieve your account and transaction data. By using our services, you authorize Credit Mentor AI and Plaid to access, transmit, store, and process your personal and financial information in accordance with Plaid’s End User Privacy Policy. You may revoke this authorization at any time via your account settings or by contacting us at [email protected] .

2. How We Use Your Information

We use your data for the following purposes:

• Credit Improvement Assistance: Deliver insights and recommendations to improve credit behavior and scores
  
• Account Management: Manage your profile and preferences
  
• Personalized Financial Guidance: Tailor advice based on connected credit card activity
  
• Security & Fraud Prevention: Detect suspicious transactions or unauthorized access
  
• Compliance: Meet legal obligations and regulatory standards
  
• App Improvement: Analyze aggregated usage trends to enhance product performance
  

3. How We Share Your Information

We do not sell your personal data. We may share your data in the following limited situations:

• With Financial Institutions or Credit Bureaus: If you choose to connect an account
  
• With Service Providers: For hosting, analytics, customer support, and fraud prevention
  
• With Legal Authorities: When required by law, court order, or government request
  
• In Business Transfers: In the event of a merger, acquisition, or restructuring
  

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access & Correction: Request a copy of your data or correct inaccuracies
  
• Opt-Out: Unsubscribe from marketing communications at any time
  
• Data Deletion: Request account and data deletion
  
• Do Not Track: Use your browser settings to limit tracking (note: some app functionality may be affected)
  

To exercise your rights, please contact us at [email protected]

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, use, and disclose
  
• The right to access or delete your personal information
  
• The right to correct inaccurate data
  
• The right to opt out of the sale or sharing of personal information (we do not sell your data)
  
• The right to limit the use of sensitive personal information
  
• The right to non-discrimination for exercising your privacy rights
  

To exercise any of these rights, contact us at [email protected]
We will verify your identity before fulfilling any requests as required by law.

6. Data Retention

We retain user data only as long as necessary to fulfill the purposes described above or as legally required. Upon account deletion, we will delete or de-identify your data within 30 to 90 days, unless otherwise mandated by applicable law.

7. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• AES-256 encryption for sensitive information
  
• Secure cloud infrastructure and storage
  
• Multi-factor authentication
  
• Regular security audits and access controls
  

Please note that no method of transmission over the internet or method of storage is 100% secure.

8. Third-Party Links and Services

Our App may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing them with your information.

9. Children’s Privacy

Credit Mentor AI is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of the App after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Credit Mentor AI
175 E Olive Ave, Burbank, CA 91502
[email protected]